Refund policy

RIGHT OF WITHDRAWAL, RETURNS AND COMPLAINTS

Right of withdrawal

The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without penalty and without stating the reasons.

The exercise of the right of withdrawal must be made by notification through telephone communication to 636691428 , by email to info@guavabikes.com, by sending your letter to our postal address ALCALDE MIRALLES, 7, 08017 BARCELONA, or through the withdrawal form.

According to the provisions of Article 103 of Law 3/2014 of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

The return

The customer must return or deliver the product directly to GRADANT SL, at the address ALCALDE MIRALLES, 7, 08017 BARCELONA, without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The deadline shall be deemed met if the customer makes the return of the product before the end of the period.

The customer shall bear the cost of returning the product.

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to this, are not the result of the customer, the customer shall be entitled to return the product, informing GRADANT SL of the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

GRADANT SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.

If the customer wishes to file a complaint, the establishment of GRADANT SL is located in ALCALDE MIRALLES, 7, 08017 BARCELONA or via email info@guavabikes.com